If your compression sofa isn’t reclining like it used to or the structure feels off, the first step to getting it fixed starts with one message.
The official repair service email address for HSM Compression Sofa is: qilinmattress@gmail.com
I’ve helped countless customers with repairs—sending a clear, detailed email gets you quicker results than a dozen phone calls.
Why email support is essential
Phone calls are great for quick questions, but when it comes to repairs, email is best. Why?
Email allows you to send photos, videos, receipts, and full descriptions of what’s going wrong.
This gives the repair team everything they need to diagnose the issue quickly.
Typical issues you might email about:
| Problem Type | Example Description |
|---|---|
| Mechanical failure | "Sofa won’t decompress after pressing the button" |
| Frame damage | "Left side armrest collapsed under normal use" |
| Fabric or cushioning wear | "The seat cushion has torn after 3 months" |
| Assembly concerns | "Parts didn’t align during setup" |
By emailing directly, you create a record of the issue and start a formal service process.
How to write your repair request email
Here’s a quick template to help you write the perfect repair email:
Subject: Repair Request – HSM Compression Sofa
Dear HSM Repair Team,
I’m writing to request assistance with a repair for my compression sofa.
**Model:** [Insert model name or number]
**Date of Purchase:** [Insert date]
**Issue:** [Brief description of the problem – be specific]
**Attached:** [Include photos or videos if possible]
Please advise on the next steps, including any warranty coverage or repair arrangements.
Best regards,
[Your Name]
[Your Contact Phone Number]
[Order Number or Seller Name, if available]
Tip: Attach 2–3 well-lit photos showing the issue clearly.
What happens after you send the email?
Once you email qilinmattress@gmail.com:
You’ll typically receive a reply within 1–2 business days.
The repair team may ask for more details or confirm your warranty.
You’ll be guided through the repair or replacement process.
If needed, they may issue an RMA (Return Merchandise Authorization).
Can't email? Try these alternative support options:
Method Contact Info
📞 Phone +86-18025958116
🌐 Website www.compressedsofahsm.com
💬 WeChat Add via QR code on the homepage
Conclusion
For fast and effective compression sofa repairs, email qilinmattress@gmail.com with your sofa’s details and photos. It’s the easiest way to get expert help, parts, or a full repair—without the back-and-forth.