Bought a compressed sofa and now have questions or issues—but can’t find the phone number for support?
To reach after-sales support for your compression sofa, you need to check your manual, visit the brand’s website, or call the official service hotline directly: +86-769-22265155.
I’ve helped dozens of clients through returns, repairs, and questions. With compressed sofas, responsive customer service isn’t optional—it’s essential.
Why is after-sales support so important?
A good sofa can become a bad experience without helpful support when you need it most.
After-sales service gives you peace of mind. It helps solve issues fast, from broken frames to decompression faults.
Without clear communication, one small issue—like a stuck mechanism—can turn into weeks of frustration. Whether you’re dealing with a defect or just need setup help, speaking with someone who knows the product is the quickest path to a solution.
Here’s what proper after-sales support usually includes:
| Support Service | Purpose |
|---|---|
| Technical troubleshooting | Solve decompression or assembly issues |
| Spare part replacement | Replace damaged legs, screws, or frames |
| Warranty processing | Handle returns, refunds, or replacements |
| Maintenance tips | Keep your sofa in better shape longer |
When you buy from a trusted brand, this kind of support should come standard.
Where can I find the customer service number?
You don’t have to search endlessly online—it’s easier than you think.
The after-sales service number for most compressed sofas is printed on the product manual, official website, or order invoice. For HSM sofas, call +86-769-22265155.
📍Top 3 places to look:
- Product Manual – Usually found inside the delivery box
- Manufacturer’s Website – For HSM, it’s www.compresssofa.com
- Order Confirmation Email or Invoice – Especially if you bought from platforms like Alibaba or TMall
Many brands don’t emphasize this info—but at HSM, we make it clear. We want you to know who to call, and when.
What is the official after-sales service number?
There’s only one number you need to remember for fast help.
The official HSM compression sofa after-sales service phone number is: 86+18025958116
You can call this number for:
- Return or exchange requests
- Installation guidance
- Part replacements
- Product warranty claims
- Technical support
We recommend saving this number in your phone contacts under “HSM Sofa Support” so you have it ready when needed.
When should I call for support?
Don’t wait until it’s too late—timing matters.
Call customer service during operating hours: Monday to Saturday, 8:30 AM to 6:00 PM (China Standard Time, GMT+8).
If you’re outside China, plan your call using a time converter app. Our team can speak both Mandarin and English. If your local distributor has a number, they may also provide support during regional hours.
| Day | Operating Hours |
|---|---|
| Monday–Saturday | 8:30 AM – 6:00 PM CST |
| Sunday | Closed |
| Holidays | Varies—check website |
We suggest calling earlier in the day if possible—lines tend to get busier in the afternoon.
What information should I prepare before calling?
Calls go smoother when you have everything ready. No need to fumble through emails during the conversation.
Prepare your order number, product model, photos of the issue (if needed), and any relevant purchase details.
Here’s a quick prep checklist:
| Item | Why It Matters |
|---|---|
| Order ID or invoice | To locate your purchase record |
| Sofa model name | So they know which product you own |
| Date of purchase | For warranty confirmation |
| Photos or short videos | Helps explain the problem faster |
This helps our support team resolve your issue faster—often in one call.
Conclusion
Need help with your compression sofa? Don’t stress. Just call 86+18025958116 and our team at HSM will take care of the rest.