If your compression sofa needs professional repair—maybe the structure is loose, or the fabric is showing wear—you’ll need to send it to the right place.
The official repair service address for HSM Compression Sofa is:
No.3, Lane 3, South Wangjiang Road, Dongcheng District, Dongguan City, Guangdong Province, China
Contact Email: qilinmattress@gmail.com
Phone Number: +86-18025958116
Website: www.compressedsofahsm.com
Why knowing the repair address matters
If your repair can’t be done on-site—or if your retailer asks you to return the product—the service address is where your sofa (or parts) will go.
Some brands only operate through retailers or third-party workshops. Not us. We offer direct-to-manufacturer repair, which is more efficient and ensures original components are used.
When to use the repair address?
Here are a few common reasons why you’d need our service center:
| Issue Category | Examples |
|---|---|
| 🛠 Mechanical failures | Frame damage, stuck hinge, recliner malfunction |
| 🧵 Fabric problems | Torn cushion, sagging support, discolored cover |
| 🔧 Hardware issues | Missing bolts, broken connectors, bent legs |
If we can’t resolve your issue via email or phone support, we may ask you to ship the sofa (or parts) to the above address for assessment and repair.
Tips before sending your sofa
-
Contact us first
Use the email or phone above to describe your issue. Photos and video clips help us a lot. -
Confirm shipping instructions
We’ll provide you with repackaging guidelines and any authorization documents if needed. -
Label clearly
Include your name, phone number, order number, and the issue description inside the box. -
Keep records
Save your courier tracking number and take a picture of the package.
What to expect after we receive it?
- Inspection within 2 business days
- Repair status update within 3–5 business days
- Repaired parts or units shipped back with tracking
- Support through the entire process via email or WeChat
Need urgent help?
Add our WeChat by scanning the QR code on our homepage:
👉 www.compressedsofahsm.com
Conclusion
If your compression sofa needs expert repair, send it to our official HSM service center in Dongguan, China. Use qilinmattress@gmail.com to get started, and we’ll walk you through every step.