Need to return a part, send your sofa for repair, or file a warranty claim by post? You’ll need the official address.
The official technical support address for HSM Compression Sofa is:
📍 No.2 Xingye Road, Dongcheng District, Dongguan City, Guangdong Province, China.
I’ve worked with many sofa sellers and manufacturers—trust me, sending anything to the wrong address can delay your repair or refund for weeks. Use this one.
Why do you need the technical support address?
Email or phone works for quick questions—but physical service or part returns? That’s different.
The technical support address is where to send parts for inspection, warranty repairs, or documented claims.
If your sofa’s mechanism fails or you need to ship a damaged unit back, having the correct return address ensures everything is processed correctly.
📦 Use this address when you need to:
| Situation | What You Send |
|---|---|
| Return a damaged component | Metal frames, legs, or connectors |
| Send back the full sofa (rare) | Carefully packaged main unit |
| File a physical warranty request | Form, receipts, defect images |
| Receive parts from HSM | This is where outbound shipping originates |
What is the official technical support address?
Use this address for any official service shipments:
*🏢 HSM Compression Sofa Technical Support Center
Make sure the package is labeled clearly, and include your return authorization number (RMA) if provided by customer support.
Before sending: contact support first
Never send anything without checking with the support team first.
Contact HSM at qilinmattress@gmail.com or call +86-18025958116 to get your case verified and approved.
Why? Because we’ll:
- Verify warranty status
- Issue a Return Authorization (RMA)
- Confirm if physical return is necessary
- Advise on proper packing and labeling
Skipping this step may cause delays or lead to unprocessed shipments.
How to pack for a service shipment
Whether it’s a small part or the full sofa, careful packaging avoids damage and helps you keep your warranty valid.
📦 Basic packing checklist:
-
Use original box or double-layer cardboard
-
Wrap metal parts with foam or bubble wrap
-
Include a printed note with:
- Your name
- Order number
- Email & phone
- Description of issue
- RMA number (if given)
-
Use a tracked shipping service like DHL, FedEx, or SF Express
| Don’t forget: Keep the tracking number and receipt until your case is closed. |
Conclusion
For physical returns, repairs, or warranty claims, send your items to:
📍 And always confirm the return with qilinmattress@gmail.com or call +86-18025958116** before shipping anything.