Can’t figure out a sofa assembly step? Or your decompression mechanism isn’t working right? You’re not alone—and email support is the easiest way to get help.
The official technical support email address for HSM Compression Sofa is: qilinmattress@gmail.com.
I always recommend email when you need detailed help or want to attach photos and videos. It’s simple, direct, and keeps a clear record of the conversation.
Why use email for technical support?
Calling is great—but sometimes, you need more than just a quick talk.
Email gives you time to explain your issue clearly, share photos, and receive well-thought-out instructions from a trained support team.
Whether you’re dealing with a bent frame, a stuck hinge, or missing assembly screws, email lets you show the issue—not just describe it.
📨 Email support is best for:
| Use Case | Why Email Works Well |
|---|---|
| Sending photos or videos | Helps tech team see the problem clearly |
| Assembling your sofa | Ask for guides, diagrams, or extra steps |
| Requesting replacement parts | Share model and part number with proof |
| Describing complex issues | No time pressure like in a phone call |
You don’t have to wait on hold—just send the email and get a response within 24–48 hours.
What’s the correct email address to use?
Use this one and only email to reach the HSM compression sofa technical support team:
📧 Email: qilinmattress@gmail.com
This email is monitored by our trained support staff who are familiar with every HSM sofa model—whether it’s a compressed spring sofa, sofa bed, or recliner.
🕘 Response Time
You’ll usually get a reply within 1–2 business days. For faster resolution, include detailed information in your email.
How do I write an effective support email?
A great email gets you faster answers. Here’s a simple format that works every time:
Subject Line: Assembly Issue – HSM-05 Model – Order #123456
Email Body:
Hello,
I recently purchased an HSM-05 Compression Sofa (Order #123456) and encountered an issue during assembly. The left hinge does not lock into place properly. I’ve attached two photos for reference.
Please advise on how I should proceed or if a replacement part is needed.
Thank you,
[Your Full Name]
[Your Phone Number]
[Delivery Date or Retailer Name]
If you’re not sure what to include, here’s a checklist:
| Info to Include | Why It Helps |
|---|---|
| Order number | Confirms purchase and warranty |
| Sofa model | Ensures correct guidance and parts |
| Problem description | Helps team understand the issue clearly |
| Photos or videos | Makes troubleshooting faster and easier |
| Contact info | So we can follow up if needed |
Where else can I find the email?
In case you misplaced this article, here’s where you can find the email again:
- 📦 Inside the product packaging (on the warranty card or user manual)
- 📄 On your invoice or confirmation email
- 🌐 Website Contact Page: www.compressedsofahsm.com
We’ve made it easy so you’re never left guessing.
Conclusion
Need help with your HSM Compression Sofa? Just send an email to qilinmattress@gmail.com—attach a photo, explain the issue, and our team will handle the rest.