Need to return or repair your compressed sofa but don’t know where to send it?
The official after-sales service address for HSM compression sofas is: No.2 Xingye Road, Dongcheng District, Dongguan City, Guangdong Province, China.
I’ve worked with many clients in this industry, and I’ve learned this: when you have the right address, your returns and repairs move faster, with fewer mistakes.
Why is the service address important for after-sales?
It’s not just about shipping—it’s about protecting your time, money, and product warranty.
Knowing the correct after-sales address ensures your sofa or parts reach the right destination without delay or damage.
Whether you’re sending the entire sofa or just returning faulty components like a spring or a cushion core, using the right address avoids these issues:
| Risk | Result |
|---|---|
| Wrong address | Lost packages or failed delivery |
| No return authorization | Delayed refund or replacement |
| Missing contact info | No way to track or confirm receipt |
| Poor packaging | Damage in transit, voided warranty |
A verified return address helps you stay within policy timelines and get your issue resolved faster.
What is the official after-sales address?
Here’s the full service address for all returns and service-related shipments:
📍 Address: No.2 Xingye Road, Dongcheng District, Dongguan City, Guangdong Province, China
This is our main facility for after-sales logistics and technical support. If you’re:
- Returning a product
- Shipping back a faulty part
- Sending documentation for inspection
—this is where it should go.
⚠️ Tip: Always include a printed note in your return package with:
- Your full name
- Contact number
- Order number
- Reason for return or service
- Description of the issue
Do I need to contact support before shipping?
Yes—always get confirmation before sending anything.
Before using the service address, email qilinmattress@gmail.com or call +86-18025958116 to confirm your return or repair.
Why? Because our team will:
- Verify your warranty status
- Provide a return authorization number (RMA)
- Guide you on how to package the item properly
- Confirm whether the item needs to be sent or can be repaired locally
Skipping this step could result in delays or rejected packages.
What else should I include with my return?
To help us process your return quickly, always include:
| Included Item | Why It’s Needed |
|---|---|
| Copy of purchase receipt | Verifies product and date |
| RMA number (if applicable) | Speeds up internal processing |
| Description of the problem | Helps our techs inspect efficiently |
| Photos or videos | Optional but very helpful |
We recommend using a tracked courier service like DHL, UPS, or FedEx and keeping your tracking number safe.
What if I’m based outside China?
International customers are still welcome to send products to our main service address.
If you’re outside China, email us first—we may direct you to a regional partner or advise a cheaper local solution.
We’re expanding our support coverage, and in many cases, you won’t have to ship the entire sofa—just the necessary parts.
Conclusion
The official after-sales service address for HSM compression sofas is:
📍 No.2 Xingye Road, Dongcheng District, Dongguan City, Guangdong Province, China
Always confirm with support before shipping, and include all necessary documents to ensure a smooth service experience.