Got an issue with your compressed sofa but don’t know where to email? You’re not alone—most people forget to save the right contact info.
I’ve used this contact myself to resolve customer issues quickly. Trust me—it works better when you send the right message to the right place.
Why is email support useful for compressed sofas?
Phone calls are fast, but emails give you proof—and time to explain.
Email allows you to describe your issue clearly, attach photos or videos, and keep a written record of your support request.
With compressed sofas, problems often need visual explanation. Maybe the spring isn’t decompressing right, or the backrest doesn’t lock into place. You need more than a phone call—you need a way to show them.
Here’s what you can expect with email service:
| Benefit | Description |
|---|---|
| Written record | Everything stays in your inbox |
| Easier documentation | Send photos, videos, receipts all in one place |
| Detailed responses | Support staff can give more thorough help |
| No waiting on hold | Just send and wait for a reply |
Plus, you can reply later, without the pressure of real-time talking.
What is the official after-sales email address?
Save this address—you’ll need it if your sofa ever sags, tears, or gets stuck.
The official after-sales service email for HSM compression sofas is: www.compressedsofahsm.com
This email is managed by our trained service team. Whether you need to:
- File a warranty claim
- Request a part replacement
- Ask for help with decompression setup
- Solve a shipping damage issue
—this is the inbox that gets you answers.
How do I write an effective service email?
Not sure what to say? A clear email gets faster help.
Start with your order info, describe the issue, and attach photos or videos. Keep it polite and clear.
📝 Sample email format:
Subject: Warranty Issue – Model HSM-03 Sofa – Order #112233
Dear HSM Service Team,
I purchased a compressed sofa (model HSM-03) on March 12, 2025. My order number is 112233.
After unpacking, I noticed the left cushion is not decompressing properly. I’ve attached two photos and a short video showing the issue.
Please advise how I can proceed with a replacement or repair.
Thank you,
[Your Full Name]
[Your Phone Number]
This format gives us everything we need to start helping right away—no back-and-forth asking for more info.
When can I expect a reply?
Good service respects your time—we aim to respond fast.
You’ll usually get a reply within 24–48 hours on business days. During peak periods or holidays, allow extra time.
If it’s been more than 3 days and you haven’t heard back, check your spam folder—or resend your email with a short follow-up note. We’re here to help, and we don’t leave customers hanging.
Can I use other ways to contact support?
Sometimes you need more than just email.
Besides email, you can also reach HSM through our website’s contact form, WeChat, or phone (+86-769-22265155).
| Method | Contact Info |
|---|---|
| qilinmattress@gmail.com | |
| ☎️ Phone | +86-18025958116 |
| 🌐 Website form | www.compressedsofahsm.com |
| Add via QR code on our homepage |
Pick the method that works best for your schedule. If it’s an urgent matter—call. For documented support—email is king.
Conclusion
For fast, clear, and effective support with your compression sofa, just send an email to www.compressedsofahsm.com—we’ll take it from there.